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Forum Discussion
ORBI LBR20 on AT&T
A bit confused. I called AT&T with the IMEI number and was told the LRB20 was not compatible - and therefore could not be activated. I called back a second time to see if the answer would change - ...
Hi, All,
LBR20 should work with AT&T as long as the SIM has the right plan.
Please provide the following information:
- Firmware version
- APN settings
smithrd CactusHill lilsadone, I will PM you requesting for more information.
Regards,
Blanca
Community Team
Blanca,
Appreiate your help. The information you requested is below. As a matter of context, I currently have three Orbi systems across family residences. This unit is going into a rural home with no cable/DSL, etc..
As I mentioned, I spent a grand total of 3 hours on the phone across NetGear & AT&T. Everyone I spoke with was unfamiliar with the LBR20 LTE settings. Netgear Customer Service said IMEI was meaningless; only the APN mattered for setup.
AT&T entered the IMEI into their systems which came back & said it was unsupported device.
The issue is lack of training & information on this very new product. My preference for the rural location is AT&T given the coverage although now I'm going to see how well t-mobile service is now that I have it installed and working. I would be very grateful for the correct process to use an AT&T SIM. More choices are better.
Settings
APN: Default
Serial Number: 6H3 107 5PA A48 8
IMEI: 355 866 110 137 715
Thanks for getting involved and helping!
What is the "right plan" for AT&T? I have tried asking them and no one seems to have an answer.
Thanks
are you facing trouble with a specific plan?
did the plan you choose have "hotspot" as a feature in it?
Here is what I have tried so far:
1. I bought an AT&T SIM card from Amazon, and then bought a 'data only' plan for it on this AT&T website: https://buyasession.att.com/sbd/Common/ShopRatePlans.action
Didn't work...so then...
2. I went to an AT&T store, explained what I wanted, got another new SIM card with a Prepaid plan (https://www.att.com/prepaid/)
That also didn't work...so then...
3. I had already bought an AT&T hotspot with a traditional post-paid plan (https://www.att.com/buy/connected-devices-and-more/att-wireless-internet-black.html) and took the SIM card out and put it in.
I wasn't really expecting that last one to work...and it didn't either.
If there is a "right plan" I would love to know!!
I have a business account with a $300 a month plan with 100gig and I still have the "unrecognizable IMEI" problem.
This is scary to hear. I'm only a few days into "proper" activiation. Counting down the days...