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Forum Discussion
ORBI LBR20 on AT&T
A bit confused. I called AT&T with the IMEI number and was told the LRB20 was not compatible - and therefore could not be activated. I called back a second time to see if the answer would change - ...
Hi, All,
LBR20 should work with AT&T as long as the SIM has the right plan.
Please provide the following information:
- Firmware version
- APN settings
smithrd CactusHill lilsadone, I will PM you requesting for more information.
Regards,
Blanca
Community Team
Blanca,
Appreiate your help. The information you requested is below. As a matter of context, I currently have three Orbi systems across family residences. This unit is going into a rural home with no cable/DSL, etc..
As I mentioned, I spent a grand total of 3 hours on the phone across NetGear & AT&T. Everyone I spoke with was unfamiliar with the LBR20 LTE settings. Netgear Customer Service said IMEI was meaningless; only the APN mattered for setup.
AT&T entered the IMEI into their systems which came back & said it was unsupported device.
The issue is lack of training & information on this very new product. My preference for the rural location is AT&T given the coverage although now I'm going to see how well t-mobile service is now that I have it installed and working. I would be very grateful for the correct process to use an AT&T SIM. More choices are better.
Settings
APN: Default
Serial Number: 6H3 107 5PA A48 8
IMEI: 355 866 110 137 715