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Forum Discussion
ORBI LBR20 on AT&T
A bit confused. I called AT&T with the IMEI number and was told the LRB20 was not compatible - and therefore could not be activated. I called back a second time to see if the answer would change - ...
Here is what I have tried so far:
1. I bought an AT&T SIM card from Amazon, and then bought a 'data only' plan for it on this AT&T website: https://buyasession.att.com/sbd/Common/ShopRatePlans.action
Didn't work...so then...
2. I went to an AT&T store, explained what I wanted, got another new SIM card with a Prepaid plan (https://www.att.com/prepaid/)
That also didn't work...so then...
3. I had already bought an AT&T hotspot with a traditional post-paid plan (https://www.att.com/buy/connected-devices-and-more/att-wireless-internet-black.html) and took the SIM card out and put it in.
I wasn't really expecting that last one to work...and it didn't either.
If there is a "right plan" I would love to know!!
Just change the orbi APN to Broadband and will work for At&t.
Nope. That doesn't seem to work.
For either the t-mobile or AT&T SIM, APN is set to default while there is an right arrow indicating other options - it's disable. Is there another setting I'm missing?
Just for clarity:
1. The AT&T SIM was purchased directly from an AT&T store.
2. AT&T continues not to have the LBR20 listed in their database as a supported device - as of yesterday.
3. I do not have another device to set the SIM in. I use Apple's eSIM for my other mobile devies.
Appreciate the help. But I'd really appreciate the assistance from someone directly on the product team that has skills/experience with this model.
Thanks for the suggestion.
I changed APN to "Broadband" and that did not work for me...
Update #3
I have AT&T working now. Maybe is was the tossing for salt over my shoulder. Not clear - here's the steps:
- Started fresh - pulled SIM & shut down Orbi
- Deleted the Orbi App on iPad. While I could have reset it, i deicded to ensure a completely fresh start.
- Reinstalled SIM & powered up Orbi. The launched the Orbi app
- Went to Settings -> Network. Entered my AT&T account info. Selected APN - which provided me a manual text entry field. I entered Broadband.
- Save it.
- Turned my cellular data connection off on my iPad.
From there, the unit churned away from about 2 minutes. Then on the Orbi app the red dot telling me my iPad was only connected locally - turned green. I was of course a non-believer. But as soon as I used the browser it was working fine. I did a speed test just to verify.
So what changed? Don't know but...It could:
- have been user error on my part in entering my AT&T account information - although I did not received any warning message.
- or changing the APN. Some bright person here pointed out changing it to Broadband. However, I would have never thought to type the word in rather than see a multiple selection pulldown, etc.
- or after frequent calls to AT&T, the SIM was finally, correctly activated.
- or I got lucky.
Hope this helps!
smithrd Thanks for the update - glad to hear you got it to work!
You said you entered your AT&T account info. In the Orbi settings there are fields for username and password, but I wasn't aware you had to enter that for AT&T.
Did you get login info from AT&T in order to use the SIM? I have account info to access my AT&T account for billing, but didn't think we needed it for actual use of the SIM.
What type of plan are you on?
Thanks!
