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Forum Discussion
ORBI LBR20 on AT&T
A bit confused. I called AT&T with the IMEI number and was told the LRB20 was not compatible - and therefore could not be activated. I called back a second time to see if the answer would change - ...
Hi all,
Turns out I’m having the same issue - so frustrated and dejected after spending hours of valuable time on this and still unable to get it to work. I have the Orbi LBR20 and bought a prepaid sim ($55 for 100gb plan) this afternoon from an ATT store. They activated it using the Orbi IMEI and told me it would be plug and play. No matter what I do I can’t get the Orbi to detect the sim. So far I’ve tried:
- running Orbi setup using my PC, iphone, and galaxy tab - can never detect SIM card and internet never connects
- updating firmware and LTE module
- changing APN to “broadband”
- entering various combinations of the SIM card phone number, my ATT username (my email) and password in the Orbi router setup
The SIM card works fine when I put it in my iPhone, but I can’t figure out how to get it to work in the Orbi. My Verizon sim (from my phone) works seamlessly in the Orbi, but at this point I’ve already invested time and money on the ATT sim and really want it to work..please help!
Turns out I’m having the same issue - so frustrated and dejected after spending hours of valuable time on this and still unable to get it to work. I have the Orbi LBR20 and bought a prepaid sim ($55 for 100gb plan) this afternoon from an ATT store. They activated it using the Orbi IMEI and told me it would be plug and play. No matter what I do I can’t get the Orbi to detect the sim. So far I’ve tried:
- running Orbi setup using my PC, iphone, and galaxy tab - can never detect SIM card and internet never connects
- updating firmware and LTE module
- changing APN to “broadband”
- entering various combinations of the SIM card phone number, my ATT username (my email) and password in the Orbi router setup
The SIM card works fine when I put it in my iPhone, but I can’t figure out how to get it to work in the Orbi. My Verizon sim (from my phone) works seamlessly in the Orbi, but at this point I’ve already invested time and money on the ATT sim and really want it to work..please help!
FINALLY! As I was about to admit defeat it finally worked. Surprisingly did have some crucial help from ATT customer support over the phone. The agent directed me to this link - https://www.att.com/support/article/wireless/KM1062162/
I used the information here to program my Orbi settings (following the instructions from the LBR20 user manual page 10). Here are the steps:
1) log in to Orbi administrator dashboard
2) navigate to the advanced tab > Setup > Internet Setup > Mobile Broadband Settings
3) Enter "NXTGENPHONE" in the APN field
4) Select PDP-IPv4v6 from the dropdown list for Authentication Type
5) Click apply
6) Reboot the router
Disclaimer - there was a lot of rebooting and changing settings with the sim inserted vs removed, but I think as long as you enter the above settings and appy, turn the power off, insert the sim, and turn the power on, you should be good to go.
Hope this works for others!
Attached pic showing final mobile broadband settings
