NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi LBR20 with T-Mobile issues
Hello, I have an LBR20, I am trying to use it with a T-mobile sim and I can't seem to get it to connect to the internet. The sim works in another T-mobile hotspot device. I have tried APN:...
- Unsupported device means that the plan provisioned to your “data SIM” isn’t approved by T-Mobile for use in your device. Typically you see this when people buy data plans (usually “unlimited”) through a reseller. What the reseller usually fails to mention is that their resold plan wasn’t meant to be used in a router device (because in reality it’s a phone or tablet plan).
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984b
Hi PROAWEMIKE,
You may not be on the right plan for LBR20, please check with T-Mobile if you have the right data plan for devices like LBR20. I know recently T-Mobile changed the plans around so that is most likely an issue here.