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Orbi LBR20 with T-Mobile issues
Hello, I have an LBR20, I am trying to use it with a T-mobile sim and I can't seem to get it to connect to the internet. The sim works in another T-mobile hotspot device. I have tried APN:...
- Unsupported device means that the plan provisioned to your “data SIM” isn’t approved by T-Mobile for use in your device. Typically you see this when people buy data plans (usually “unlimited”) through a reseller. What the reseller usually fails to mention is that their resold plan wasn’t meant to be used in a router device (because in reality it’s a phone or tablet plan).
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984b
I am using the Orbi LBR20 with T-Mobile. What I had to do was connect to the admin console advanced internet setup (http://orbilogin.com/adv_index.htm) and ensure the following:
Network mode: Automatic (4G or 3G)
PDP Type: PDP-IPv4v6
The setup 'wizard' had set it to just PDP-IPv4 which resulted in a connected status, but no actual Internet access.
Dageezer wrote:I am using the Orbi LBR20 with T-Mobile. What I had to do was connect to the admin console advanced internet setup (http://orbilogin.com/adv_index.htm) and ensure the following:
Network mode: Automatic (4G or 3G)
PDP Type: PDP-IPv4v6
The setup 'wizard' had set it to just PDP-IPv4 which resulted in a connected status, but no actual Internet access.
Dageezer any other tips? I'm also using a T-mobile sim, and although I can see signal strength on the admin console when I check status, I'm still not getting an internet connection.
I've already changed Network mode and PDP Type to what you've suggested (mine was also set to PDP-IPv4 by auto-setup, which didn't work).
lilsadone The only other issue I had was after a month it quit working and I had to contact my cell provider and they found an issue with the 'expire' date not being reset. The 'connection status' was showing as connected, just no pages would come up was my user experience during that issue.
I do have google dns set as the only other non-default value as the tower near me seems to be slower otherwise.
Advanced -> Internet Setup -> Internet tab
Domain Name Server (DNS) Address
Selected use these DNS Servers: (8.8.8.8 and 8.8.4.4)
Anyone made it work with T-mobile Sim?
- Yes, but be aware T-Mobile phone/tablet consumer plans will check the IMEI to make sure you are using the SIM in the proper device so whether it works with your SIM out of the box or not will depend on the plan it is provisioned on.
