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Orbi LBR20 with T-Mobile issues
Hello, I have an LBR20, I am trying to use it with a T-mobile sim and I can't seem to get it to connect to the internet. The sim works in another T-mobile hotspot device. I have tried APN:...
- Unsupported device means that the plan provisioned to your “data SIM” isn’t approved by T-Mobile for use in your device. Typically you see this when people buy data plans (usually “unlimited”) through a reseller. What the reseller usually fails to mention is that their resold plan wasn’t meant to be used in a router device (because in reality it’s a phone or tablet plan).
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984b
I just tried a couple weeks ago with a new Tmobile data sim, and it didn't work - "unsupported device."
I'm getting to the point where I've just got a $300 paper weight.
Unsupported device means that the plan provisioned to your “data SIM” isn’t approved by T-Mobile for use in your device. Typically you see this when people buy data plans (usually “unlimited”) through a reseller. What the reseller usually fails to mention is that their resold plan wasn’t meant to be used in a router device (because in reality it’s a phone or tablet plan).
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984b
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984b
hazarjast wrote:
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984bAgree to disagree.
It's an expensive paperweight thus far. Coincidently, I'd already visited the forum you shared and exhausted all efforts before I gave up on the tmobile sim.- If this is something you want to make work then shoot a mail over to hazarjast at protonmail dot com. Many folks are using this fine, it’s just not plug and play on every plan. If you are looking for a turnkey solution to use with your existing TMO SIM and don’t wish to expend any more effort then the best course would be to return or resell the device to recoup the funds and apply them towards purchase of a “supported device” for your plan. Cheers!
Correct, many folks are using just fine. Many folks are not (even with different carriers)- as I've seen mentioned here in this community, on reddit and other communities as well.
Apparently it is working well for you, which is great, sincerely. But in forums we're sharing all of our experiences - your experience is not the only experience that is valid or worthy of discussion.
Where I need to use it Tmobile has the strongest signal. Eventually I'll try others as I revisit that location (thus far, a paperweight) as I'm using it as one of their marketed intentions - in an area where traditional internet isn't available. Netgear promotes this as a plug and play easy device that "works with sims from any major carrier" - they didn't provide ANY guidance on plan types, etc when it was released (which is when I bought it), so I don't always appreciate the need to be "tech savvy" to use a device that isn't marketed to tech savvy folks.
That's why I said, agree to disagree. Again, sincerely happy it works well for you with your Tmobile sim. :)