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Orbi LBR20 with T-Mobile issues
Hello, I have an LBR20, I am trying to use it with a T-mobile sim and I can't seem to get it to connect to the internet. The sim works in another T-mobile hotspot device. I have tried APN:...
- Unsupported device means that the plan provisioned to your “data SIM” isn’t approved by T-Mobile for use in your device. Typically you see this when people buy data plans (usually “unlimited”) through a reseller. What the reseller usually fails to mention is that their resold plan wasn’t meant to be used in a router device (because in reality it’s a phone or tablet plan).
I can understand the frustration but the device definitely isn’t a paperweight when setup with proper settings and/or plan on TMO. If you are at all tech savvy there are some good info here from another TMO user who is using the LBR20 without issues and has offered some support via email:
http://ltehacks.com/viewtopic.php?f=21&t=1876&sid=a358100f3a4526e612b295122419984b
I for one agree with the paperweight comment. I've spend weeks being run around by verizon before being told the device was unsupported. Then I spent 2 hours on the phone with T-mobile and their system will not activate because it shows the IMEI as invalid and asked that I keep them on the line and contact Netgear Customer Support. So I did and was told by Netgear that my free customer service expired about 20 days ago. There was no effort to even lead me in the direction of a solution, any reason given for why the IMEI would come up as such (on a device that claims to be compatible with T-Mobile) just simply, you must purchase a support plan for any support. The only action I'm going to take at this point is see if T-Mobile can fix the issue or I'm going to take the router out to my range and introduce it to my 30/30. Then I'm going to purchase all new non Netgear equipment. Anyone want an an LBR20, 2 outdoor extenders, a satelite and a few managed switches. I appologize up front for placing this rant on the community forum which should be allocated for solutions, not complaints. However, there is no ability to get to anyone within netgear (without a paid plan) and without multiple choice answers to questions that are irrelevant to my situation.
Netgear needs to get this cellular connectivity squared away or get out of the cellular busines all together and leave it to the cellular ISP to provide the hardware.
Very sorry to hear of others having issues getting service on this device. It is frustrating that carriers aren't supporting this device better especially since T-Mobile and AT&T signed on to certify this device for use on their networks and their logos are on the box. On the Netgear side it would have been wise to work with the carriers better to certify in the user manual exactly which plans can be used with this device and which cannot.
All of that that being said, there are many of us using these successfully on T-Mobile and AT&T with a few tweaks as referenced earlier in the thread so, if this is a paperweight in your case, be sure to toss it on eBay as they are reselling quite well. Would be happy to see frustrated folks at least be able to get some/most of their investment back if they do not have the time to make this work for their carrier/plan.