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Forum Discussion
badbet
Jul 09, 2019Aspirant
Orbi Limiting bandwidth wired and wireless
Hi all, I'm having a strange issue with my recently purchased RBR50 and I can't seem to run down what the culprit is. My ISP is Spectrum and I'm on their 400 down plan. I'm using the generic mod...
- Jul 15, 2019For the curious (@furrye38), replacing the rbr50 and cable seems to have done the trick. Bear in mind that I did test 4 or 5 cat5e/cat6 cables prior to replacing the unit.
FURRYe38
Jul 10, 2019Guru - Experienced User
Well if your getting 500Mbps directly connected to the ISP modem and can't with the Orbi in the mix, I would presume the Orbi is the problem. Maybe a a HW fault at the WAN/LAN ports.
Do you happen to have two windows PCs and a Gb LAN switch by chance? There is a way to test to see if your Orbi is really bad. If you don't no worries.
I would ask NG for an RMA or get the system returned for another system.
badbet wrote:Hi all, I'm having a strange issue with my recently purchased RBR50 and I can't seem to run down what the culprit is.
My ISP is Spectrum and I'm on their 400 down plan. I'm using the generic modem they provided as I didn't have to pay for it and I'm not renting it. The product sticker on the bottom doesn't have a model name, but says it's manufactured by "Hitron"? It doesn't appear to have router functionality but I could be wrong.
I can consistently get 500+ when wired directly to the modem. When I connect it to my RBR50, wired and wireless speeds never push past ~90mbps. The connection status shows the WAN port at 100M/Full. I have tested this with the provided cat5e cable and three other cat5e cables of from different manufacturers. I have not yet tested with cat6.
I have factory reset the device 3 times. I have enabled/disable mu-mimo/fast roaming/beam forming and daisy-chaining. While these speeds are acceptable I guess, I'd prefer to get closer to what I'm paying for (especially considering how expensive this system is).
The disconnect appears to be between the modem and the router as it pertains to negotiating the link speed, but what I can't figure out is if the modem is smart enough to tell the difference between a client and a router or if the Orbi is downgrading the connection speed (and if it is, why?).
badbet
Jul 10, 2019Aspirant
Thanks for taking the time to get back to me.
Unfortunately, I don't have any Windows machines. I can get my hands on a switch, however. A previous poster mentioned plugging my laptop directly into the orbi's WAN port to validate that it is, in fact, capable of hitting 1000M. That said, even if I can validate that the WAN port is capable of that speed, I'm not sure it really points me anywhere in terms of troubleshooting. If the modem can hit 500+ and the router is capable of negotiating that speed, what piece of the puzzle is at fault? Would I then need to try a few more ethernet cables? I'm unable to find a setting that manages the link speed for the WAN port.
After trying the CAT6 cable, I had kind of resolved to return or exchange the unit (I've only had it about a week), but my hesitation is that the next one's just gonna do the same thing, but I guess that's the case with anything really.
Thanks again.
- FURRYe38Jul 10, 2019Guru - Experienced User
Ya I would return or exchange. If you can see if the WAN port connects at 1000Mb then even if that pans out, the RBR is not working to spec and your seeing differences between that and the modem when directly connected.
I would return it.