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Orbi login... Help please!
I posted my issue a day or so ago and no one posted a reply. I really, really want to update the firmware of my RBR50 but I can't get past the login AFTER I have logged into my Orbi. Yes. I can login to my Orbi online just fine. But when I got to manually update my Orbi satellite a window pops up and wants my login information. I have tried my network login, my Orbi network login and the same login I have for logging into my Orbi online but NONE of those work. So what login is this window talking about? It has the IP address I guess for my Orbi??? I really want to install the firmware... Thank you.
I think the KRACK firmware must be uploaded manually. It's not on the online server.
Regardless, you must be able to log into the satellite to update it manually. The problem is your satellite is not recognizing the Orbi router admin password.
I would try to reset the satellite by inserting a paperclip into the reset hole on the back of the sat, and holding until the power led turns from green to amber. Then add the satellite back to Orbi via the router admin GUI. Then try the update again.
8 Replies
What you describe is not how our Orbi's behave during firmware upgrade. Have you tried a different browser? Can you send us a screen shot of the second login? Does it look exactly like the first login?
Thank you for responding... I believe that I tried Firefox and Chrome in addition to Safari. All had the same result.
Here is a screenshot of the 2nd login. Thank you for your help, Judy
This is the screenshot from when I use Firefox....
