Forum Discussion

aty1972

Tutor

Jan 28, 2019

Orbi loosing Internet Connection on iPhone

Hi, Since I've purchased my Orbi RBK50 Router and Satelite I'm facing this issue. I constantly lose my internet connection on my iPhone and iPad. iMac and other devices connected to my WiFi shows...

Troubleshooting

aty1972

Tutor

Feb 01, 2019

FURRYe38 wrote:

Since you seem to have think walls and building materials, this will impact the 5Ghz singnal due it is high frequency, is effected by building materials. So maybe one reason why devices are choosing 2.4Ghz rather then 5Ghz.

For your case, you may want to move the satellite a bit closer to the base router and see.

So far repositionning the satellite doesn't help since it does not pick the router signal wirelessly. Trying to move the router to other areas to see if this helps.

Would configuring the router to AP mode (currently in router mode) help in terms of stability? If yes will have to try and figure out how to do it.

Thanks!

Chuck_M

Mentor

Feb 02, 2019

Can you try examining your electromagnetic/RF spectrum for interference? Be sure to check BOTH the 2.4 and 5 ghz spectrums.

You never specified if you are in an urban or rural area.

Download a WiFi analyzer program for Android and/or Iphone and see where signals are peaked in and around rooms of your home. When running these apps, disconnect from your wireless network before starting.

Your problem may have a simple solution as simple as shifting channels away from that interference

Are there other wireless SSIDs from neighbors etc that could be "jamming" you?

Is your home near any other large RF signal producer? (airport, cell tower, etc)