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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

mtuhoop24's avatar
mtuhoop24
Guide
Oct 31, 2016

So I just chatted with Netgear tech support this morning.  As well as the disconnecting issue I was also having intermittent latency issue as detected by my TV provider (Layer3TV).  Netgear tech support suggested that I change the MTU size from 1500 down to 1492.  I did some further investigating and did a ping test - I was still getting fragmenting issue with the ping test.  So I kept lowering my MTU size until that went away......I got it down to 1462.  I will see what this does.

 

Hope this helps!