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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

mtuhoop24's avatar
mtuhoop24
Guide
Nov 01, 2016

OK I am taking my Orbi system back today and getting a different one.  It keeps dropping the internet signal and Tech support has to call me back in 24 hours to get level 2 support.  The first person on the phone last night said it sounds like a hardware issue with the Orbi.......so it is going back and I am going to try another.  I hope that is it.

  • bullgator91's avatar
    bullgator91
    Tutor
    Nov 01, 2016

    Thanks for keeping us up to date with your communications with tech support. I'm very curious if the new router will provide a fix. If so, I'm certain to return mine as well.