NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

mtuhoop24's avatar
mtuhoop24
Guide
Nov 02, 2016

Let the nightmare begin!  I purchased another Orbi and replaced my existing.  It seemed to hook up faster than the other - until - wait for it - it assigned an IP address to the satellite of 192.168.0.48.  Yes that is right a "0"!  It also assigned several other devices I have with a "0" instead of a "1" like the DHCP is set to.

 

I was on with tech support for 1.5 hours last night and nothing.

 

Well, I might have found the culprit.  My iphone - I had used it to tether my wife computer while the internet was down.  When this happens it assigns IP addresses to things.  Well it looks like it was assigning the "0" in its DHCP setting.  Well I shut it off, factory reset the router and the satellite and now I can't even get it to the initial setup page by going to Orbilogin.com!

 

Totally frustrated and my wife is going to kill me!  LOL