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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

loribee928's avatar
loribee928
Aspirant
Nov 05, 2016

i bought an orbi yesterday .. and the setup went fine and download/upload rates were good. then it would drop the signal.. this happened about 5x in a couple hours. called tech support last night (fiber optic connection) and he said i had 2 ip addresses.. one was a new lease and one was 12 hours old. couldnt figure out why i had 2 but i figured one was on the old router and then when i installed the new router it didnt particularly like it.. i renewed the lease and for some reason it was registering both with my provider. Long story short i asked him to reset all my leases and problem solved. hasnt dropped since. now that i have been reading these i am guessing its because of the mac address issue i have been reading about or some problem like that.

kathykit's avatar
kathykit
Tutor
Nov 06, 2016
loribee928 wrote:

i bought an orbi yesterday .. and the setup went fine and download/upload rates were good. then it would drop the signal.. this happened about 5x in a couple hours. called tech support last night (fiber optic connection) and he said i had 2 ip addresses.. one was a new lease and one was 12 hours old. couldnt figure out why i had 2 but i figured one was on the old router and then when i installed the new router it didnt particularly like it.. i renewed the lease and for some reason it was registering both with my provider. Long story short i asked him to reset all my leases and problem solved. hasnt dropped since. now that i have been reading these i am guessing its because of the mac address issue i have been reading about or some problem like that.

As I also tried to setup, but also cannot connect.

I try many times, then I really got mad.

That's why I give up already!

And change another one.

Just wait is that can change or not!