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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

corky7981's avatar
corky7981
Initiate
Nov 08, 2016

On one hand, I'm glad to hear that I'm not the only one experiencing this issue....on the other hand, quite disconcerting that a number of people have similar issue.  Orbi has provided great coverage as designed; however, I keep having dropped connections at least several times per day.  This is occurring on multiple devices including: Google Nest Cam, Netgear Arlo Cam, iPad, iPhone, and laptop.  When working from home, I take all conference calls thru my work laptop (VOIP)...keeps dropping internet connection in middle of calls so quite frustrating.  I have had no other recent hardware/software changes except for the Orbi installation.  Will be calling Netgear Support later this week in an attempt to solve the issue.  Appreciate any updates to your issues....thanks.