Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...

Troubleshooting

DarrenM
Jul 11, 2017
Hello Everyone

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

http://www.netgear.com/support/contact.aspx

Thanks

DarrenM

Yld2rob

Luminary

Nov 09, 2016

I have random disconnects from the router since the latest firmware was released. I have to go and power cycle the router and it is fine until it decides to do it again. Netgear, fix this or give me back the old firmware!

JMU1998
Luminary
Nov 20, 2016
Been having exactly same issue. reboot fixes it for a day I am having to reboot nightly... yes I have performed factory reset several times.

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Orbi loosing Internet Connection