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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

JMU1998's avatar
JMU1998
Luminary
Nov 10, 2016

I am experiencing this same issue with the new firmware, previous firmware was great rock solid.  With the new firmware seeing multiple wireless drops randomly throughout the day this is totally unacceptable and unstable, when it works it is great wired connection is just fine but wireless constantly drops even after daily reboots.  Will this be fixed in next firmware Soon? Going to go back to old firmware until Netgear releases the corrected new firmware to address this, hopefully soon.