NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

Yld2rob's avatar
Yld2rob
Luminary
Nov 10, 2016

It would be nice if someone from Netgear would respond so we know they know about the issue and are working on it.

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Nov 10, 2016

Hello everyone 

 

Yes I have reported this to the engineers but could someone provide the logs when these connections drops happen so we can look into the cause.

 

DarrenM