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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

southflguy's avatar
southflguy
Star
Nov 19, 2016

Once I upgraded to the newest firmware I started losing connection to the internet.  Then the interesting thing was that I ran a network scan and it showed the router address (.1) as being a different device and not the Orbi router.  None of my devices are on static - they only have DHCP reservations.  Once I reboot the Orbi it goes back to normal.  I reverted the firmware back and it has happened once instead of every day.  Not sure what's going on.