NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
Is netgear going to do anything about us loosing Internet connection and frequent wireless drops daily for $400 one would imagine some decent Firmware and stability.... very frustrating to finally have a device that removes all deadzones but totally useless unreliable Firmware update pushed out in a hurry without fully testing.
JMU1998 wrote:Is netgear going to do anything about us loosing Internet connection and frequent wireless drops daily for $400 one would imagine some decent Firmware and stability.... very frustrating to finally have a device that removes all deadzones but totally useless unreliable Firmware update pushed out in a hurry without fully testing.
they would if it effected everyone but it doesnt , in fact here its quite stable , there has been some word that ppl have had sucess returning to store and getting a replacement orbi which doesnt have the issue
Issues started with the new Firmware with the old fw it working great hoping the next fw will address the random and frequent drops.
Also experiencing the same issue with the latest firmware. Have great signal strength and then will lose internet connections. Looks like it drops its IP address and I'm given a private IP. Once I turn off wireless, wait a few minutes then power back on, seems to kick back in. It's happening to multiple devices too such as my android phone, my mac, and other devices on the network. Seems to bounce back after a bit but its consistent through devices that are close to the AP and those that are far away. Reboot also solves the issue. This does appear to be a new firmware issue since I only started experiencing this when the new firmware came out - was super stable last time around.
Same exact issue I have been struggling with since fw upgrade have to reboot night so very frustrating paid $400 for this but still not giving up hope a stable fw can make this machine awesome