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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

peteytesting's avatar
peteytesting
Hero
Nov 25, 2016

well just chill for a bit as the new fw cant be that far off :)

PhoenixV's avatar
PhoenixV
Apprentice
Nov 25, 2016

I'm assuming that anyone having this issue has tried a hard reset to both the router and satellite, followed by setting up again from the beginning?  I'm on the same version of the firmware and it is solid as a rock 

  • JMU1998's avatar
    JMU1998
    Luminary
    Nov 25, 2016

    Yes numerous times factory reset no luck issue starts in a day or two of factory reset... noticed a new fw 1.4.0.16 released today will try that to see if that helps and then do factory reset afterwards... anyone else try the 1.4.0.16 yet?

  • mtuhoop24's avatar
    mtuhoop24
    Guide
    Nov 25, 2016

    Has this new firmware helped at all?

  • JMU1998's avatar
    JMU1998
    Luminary
    Nov 26, 2016

    Too early to tell since it involved factory reset and reboot it is working OK for now issues star 1 or 2 days after reset and reboots usually 

  • getmet's avatar
    getmet
    Initiate
    Dec 25, 2016

    This product is garbage. I am experiencing the same issue when i made a friend purchase this product after reading so much seeing this was the best of the mesh. Even though I knew mesh/wifi repeaters are always terrible + having so many bad experiences with Netgear wifi devices and constant dropping / power resetting. This product has been terrible on ALLLLLL  firmwares. latest 1.4.0.18 is garbage too. drops throughout the day. causing tension with my friends family and me.  terrible terrible product.