NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mtuhoop24
Oct 30, 2016Guide
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
GamerHonu
Nov 28, 2016Star
I really hope this new 1.4 firmware fixes my issue with rebooting Orbi and having to hard reset my cable modem in order to get an internet connection again.
kennedyd013
Nov 28, 2016Guide
From when I upgraded it has been super stable and no issues at all. Haven't dropped any connection and speed tests have come back reliably. For the one mentioned above where you would not be able to see the sattellites to upgrade - my suggestion there is to move the sattellites to a closer location. In order to ensure connectivity there are a number of variations that cause signal interference and if they are too far apart - connection will be disparate between the router/sattellite.
I do wish with Orbi they would show a signal meter on strength between the sattelite + the router in order to determine if they are too far away placed or if they are OK. Kind of have to guess at this point or use a wifi analyzer. I use airodump-ng or on OSX WiFi Explorer.
So far so good with the latest firmware.