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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

southflguy's avatar
southflguy
Star
Nov 28, 2016

I haven't had any further issues since the new firmware.  No more rebooting needed. 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Nov 29, 2016

Hello everyone

 

Make sure you update your Firmware to 1.4.0.16 if you are having connection issues see if that will resolve the issue if not please let me know what new issues pop up after updating.

 

Thanks 

DarrenM