NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I just purchased this router today - upgraded everything to the newest firmware, and an experiencing the dropping issue. I had full signal strength tonight, was streaming west world on HBO GO and it would just stall. As soon as it happened I would run a speed test quick on my phone at fast.com and it would just spin and do nothing. It would eventually resolve itself if I have it enough time, but that sucks. When it comes back I would always run the speed test again and I would be getting 48mbps download, I pay for 50mbps. I'm concerned because everyone in this thread seems to have their issues resolved on the new firmware, but I am having issues on the new firmware right from the get go. I hope this doesn't keep happening to me because this router is amazing with coverage when it works.
I've literally had zero issues with it since the firmware update and its been awhile. Working great.