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Forum Discussion
mtuhoop24
Oct 30, 2016Guide
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
JMU1998
Dec 25, 2016Luminary
1.4.0.18 is not very stable I have done multiple factory resets and all problems reappear attractive few days, like random drops, lan slowness and unstability But when I go to 16 no issues at all so to me it looks like a bug got introduced in 18 that needs to be addressed with next Firmware releases before Orbi credibly starts to fall and competitors get ahead.
- Retired_MemberDec 25, 2016
Mine hasn't had the internet loose connection any more, but I have an issue that is irritating. You know in some games when you join up on each other, like Call of Duty Infinite Warfare or Black Ops 3, the NAT should be open and I even have port forwarding to keep it open instead of going to moderate. Well it seems the ORBI does something that my port forwarding stops working and it goes STRICT after about a week. I have to reboot the ORBI to fix it and it goes back to Open. This is getting on my nerves!
- DarrenMDec 28, 2016Sr. NETGEAR Moderator
Hello killabandit
Have you made sure to do address reservation for you console so it does not change Ip address and keeps the port forwarding settings?
DarrenM
- Retired_MemberDec 28, 2016
Well, I had the PC set as STATIC IP forcing it to stay on the IP address it was forwarding too already. I never set it on the router like you said. Per Netgear support I did that yesterday. We will see what happens but I know the IP didn't change on the PC.