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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

fstockel's avatar
fstockel
Star
Jan 07, 2017
Damn. Really thought it was a cable issue or pre .34 issue. My WAN connection still keeps dropping on me several times a day. Nothing in the logs about the connection loss but a notice when it comes back up again (~30min perhaps).

Saturday, January 07, 2017 15:31:19
[Internet connected] IP address: 77.xx.xx.xx, Saturday, January 07, 2017 15:26:47

This never happend with my previous router but seems to be normal with this one. Started directly after my router switch. Totally unacceptable (not that fun watch Netflix or HBO with this internet flickering going on).