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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

JeanClaude's avatar
JeanClaude
Aspirant
Jan 08, 2017

I was banging my head againts the wall trying to figure out why my Orbi kept dropping my WiFi signal to the point where I was ready to return it to BestBuy. I was changing all sorts of settings in the administrator console and finally found the solution that worked for me. It was much easier then then I thought.

 

I found that I had my Satalite unit much too close to my Primary unit which meant that it kept fighting for ownership of which unit will provide the WiFi to my device. When that happens, it ultimatly disconnects from one unit and connects to the other unit and it appears that my WiFi has dropped again. After I moved my Satalite unit further away from my Primary unit, it solved this problem for me. No more WiFi dropping issues.