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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

fstockel's avatar
fstockel
Star
Jan 05, 2017
Sorry to say but I'm facing the same issue with 1.4.0.34. My internet connection still keeps dropping (several times a day). Same as with previous firmware version 😫😢

This is *really* frustrating. Any ideas? Any news from Netgear?
JMU1998's avatar
JMU1998
Luminary
Jan 09, 2017

.16 I have found to be the most stable at the moment you can roll back to it then do factory reset until Netgear release a stable Firmware. 

  • Yld2rob's avatar
    Yld2rob
    Luminary
    Jan 09, 2017

    I rolled back to .16 today. Hopefully that will keep it up. I don't remember any disconnects with that version of firmware. Let's hope the Orbi doesn't do an auto firmware update!

     

    • GuyMontag's avatar
      GuyMontag
      Initiate
      Jan 10, 2017

      I've been having the same dropped connection issues while using the 1.4.0.34 firmware.

       

      Symptoms:

      • Internet drops on wireless only for a few minutes at a time (2-3 times a day).
      • Wired connections continue to work just fine indicating the issue is only with Orbi.

       

      I just rolled back to the 1.4.0.16 firmware. Will report back in a few days with results.

       

      Thanks for posting about this, it really helped me track the issue down.

       

      Is the factory reset necessary after installing new firmware?

      • Yld2rob's avatar
        Yld2rob
        Luminary
        Jan 10, 2017

        Bad new. I rolled back to .16 yesterday and this morning, the router lost connectivity. Had to power cycle. If this continues another couple days this is getting returned!