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Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
.16 I have found to be the most stable at the moment you can roll back to it then do factory reset until Netgear release a stable Firmware.
I rolled back to .16 today. Hopefully that will keep it up. I don't remember any disconnects with that version of firmware. Let's hope the Orbi doesn't do an auto firmware update!
I've been having the same dropped connection issues while using the 1.4.0.34 firmware.
Symptoms:
- Internet drops on wireless only for a few minutes at a time (2-3 times a day).
- Wired connections continue to work just fine indicating the issue is only with Orbi.
I just rolled back to the 1.4.0.16 firmware. Will report back in a few days with results.
Thanks for posting about this, it really helped me track the issue down.
Is the factory reset necessary after installing new firmware?
Bad new. I rolled back to .16 yesterday and this morning, the router lost connectivity. Had to power cycle. If this continues another couple days this is getting returned!
I'm running into the same issues again - seemed to be pretty stable but latest has been bombing out quite a bit. I did see it with .16 a little as well. Essentially what happens is that even though devices are connected (such as a computer or iPad) - and have a DHCP address - it will not be able to get to the Internet. Usually you can just turn off the wireless and turn it back on - and it'll come back up. I've also noticed that computers will sometime lose their DHCP address and have to do the same thing in order to get it again. Last night though, even turning it on/off - it still wouldn't connect. Had to power cycle the router and after that - everything seemed to come back up.
Seems very sporadic - mostly Apple devices causing it - but very unstable at this point.
Factory reset not required but I personally recommend it to mitigate any issues and for consistency, this way everytime I upgraded or downgrade I always have done a factor reset to be consistent in my testing results and one less unknown factor to rule out.
Today I decided to connect my Apple TV via lan cable to a switch then to the Orbi Router not Sat.
Interestingly enough I noticed 2 drops on internet on the Apple TV even on Lan cable within about 60 mins and a immediate reconnect.
I therefore setup the exact same network switch cables etc. and this time connected it to my R8500 instead of using Orbi.
No Drops of internet connection in 60 mins.
So I am beginning to think there are two issues here. 1. The wifi drops. 2. The internet drops (Both on Lan and wifi)