NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mtuhoop24
Oct 30, 2016Guide
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
AMarket42
Feb 27, 2017Star
Like some have started, my Ethernet connection to my Roku device has been awful. I get over 100mbps on a speed test yet it continues to buffer on numerous apps. I've reset the Orbi and I've entered the IP address directly into the WAN setting (as directed by support). Currently I'm trying it wirelessly; however, shouldn't it be better connected. I have the last Roku Premiere plus so I don't feel it's the device. The Premiere has MU-Mimo as well so I've enabled that setting and kept beam forming disable, as directed by support. I'm confused as to why directly connected it would perform so poorly when all the speedtest plugged in and wireless are well over 100mbps. Any thoughts?
Thanks in advance for any suggestions.
Thanks in advance for any suggestions.
- kennedyd013Feb 27, 2017Guide
I've also noticed very poor buffering. I have 100up/down fiber at my house and I will get 100 MBPS on WIFI - but it appears that wired is my issue. Really slow speeds when connected directly into the Orbi itself. I'm going to switch out with a nighthawk as my core and put it in AP mode instead to see if this addresses.