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Forum Discussion
mtuhoop24
Oct 30, 2016Guide
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
tpgall
Feb 27, 2017Guide
I have also been having problems with the Orbi losing internet connection. I upgrade to the latest router firmware, 1.5.0.12, in the hopes they fixed it, but over the last 2 days it has locked up twice.
Any suggestions from Netgear on settings or troubleshooting? I have everything set to defaults with the Guest network off.
Hydro130
Feb 27, 2017Luminary
I had an unexplained connection drop this morning too (magenta router). After doing a power cycle, it's been OK since.
Latest firmware here, and I verified it was not an issue related to my servce provider
Something still isn't quite right with the basic Orbi firmware - hoping another update is released soon...