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Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I am losing connection about twice a week where I have to reboot both my router and modem. Glad I haven't upgraded yet. Given all the equipment that Netgear produces this should never have been a problem.
PatG25 wrote:I am losing connection about twice a week where I have to reboot both my router and modem. Glad I haven't upgraded yet. Given all the equipment that Netgear produces this should never have been a problem.
seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way
peteytesting wrote:seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way
I hear you, but its simply not acceptable for Netgear to sell a £360 product (in the UK at least) that does not function as advertised.
For what it's worth I think folks who've had a bad experience (like me) should start posting negative Amazon reviews, as I think that'll get them moving a little bit quicker on finding a solution.
RickDangerous wrote:
peteytesting wrote:seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way
I hear you, but its simply not acceptable for Netgear to sell a £360 product (in the UK at least) that does not function as advertised.
For what it's worth I think folks who've had a bad experience (like me) should start posting negative Amazon reviews, as I think that'll get them moving a little bit quicker on finding a solution.
but thats the thing here for many it does work as advertised and does an exceptional job of its main claim to fame and thats whole home wifi
if you want to make an impact return it as im sure the number of returns would and will make a greater statement than "fake news" on amazon
peteytesting wrote:but thats the thing here for many it does work as advertised and does an exceptional job of its main claim to fame and thats whole home wifi
if you want to make an impact return it as im sure the number of returns would and will make a greater statement than "fake news" on amazon
People should only post what's true. There's nothing fake about I, or anyone else on this thread who's had problems, posting a negative review about their experience with the product. I'm fairly sure it has more impact than posting on a forum, and I think people who are unhappy should both post a negative review and return the product.
I notice that those people who have posted negative reviews on Amazon's UK site are receiving almost instant replies from the Netgear support team asking them to email with a link to the negative review. I haven't seen much participation or engagement from Netgear to my other attempts to contact them.
Yep, negative Amazon review already done. :)
Mesh networks in the residential markets are new. But a router / Wifi box connected to a modem is certainly not new. That piece should work flawlessly. I would have expected issues with the connection to remote Orbis but not having the main one just stop working.
PatG25 wrote:Mesh networks in the residential markets are new. But a router / Wifi box connected to a modem is certainly not new. That piece should work flawlessly. I would have expected issues with the connection to remote Orbis but not having the main one just stop working.
the router does , i havnt seen many complaining about Internet connectivity issues with the router , most issues are related to clients and their interoperability with the way these distributed wireless systems work
peteytesting wrote:
PatG25 wrote:Mesh networks in the residential markets are new. But a router / Wifi box connected to a modem is certainly not new. That piece should work flawlessly. I would have expected issues with the connection to remote Orbis but not having the main one just stop working.
the router does , i havnt seen many complaining about Internet connectivity issues with the router , most issues are related to clients and their interoperability with the way these distributed wireless systems work
Actually, that's where my problem is. Modem going to router; then one connection hardwired to a PC. When i t goes down EVERYTHING goes down even the hardwired PC.