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mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

peteytesting's avatar
peteytesting
Hero
Mar 23, 2017
RickDangerous wrote:
peteytesting wrote:

seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way

 

I hear you, but its simply not acceptable for Netgear to sell a £360 product (in the UK at least) that does not function as advertised.

 

For what it's worth I think folks who've had a bad experience (like me) should start posting negative Amazon reviews, as I think that'll get them moving a little bit quicker on finding a solution.

but thats the thing here for many it does work as advertised and does an exceptional job of its main claim to fame and thats whole home wifi

 

if you want to make an impact return it as im sure the number of returns would and will make a greater statement than "fake news" on amazon

RickDangerous's avatar
RickDangerous
Star
Mar 23, 2017
peteytesting wrote:

but thats the thing here for many it does work as advertised and does an exceptional job of its main claim to fame and thats whole home wifi

 

if you want to make an impact return it as im sure the number of returns would and will make a greater statement than "fake news" on amazon

 

People should only post what's true. There's nothing fake about I, or anyone else on this thread who's had problems, posting a negative review about their experience with the product. I'm fairly sure it has more impact than posting on a forum, and I think people who are unhappy should both post a negative review and return the product.

 

I notice that those people who have posted negative reviews on Amazon's UK site are receiving almost instant replies from the Netgear support team asking them to email with a link to the negative review. I haven't seen much participation or engagement from Netgear to my other attempts to contact them.

  • peteytesting's avatar
    peteytesting
    Hero
    Mar 23, 2017

    you mis understand me , any review or post on amazon is seen as fake news as its just not a great place to read or rely on anything as its abused by all sorts , its a waste of time posting on amazon for that reason

     

    you can pin your hopes on someone answering at amazon , but it will hardly get things moving any faster as i can assure you they know the issues , its how to fix them that is the issue

    • RickDangerous's avatar
      RickDangerous
      Star
      Mar 23, 2017

      It's really not (and Netgear clearly don't think so given the speed at which they're addressing negative reviews), but I'm not sure this is the place to talk about it. As for pinning my hopes on Amazon, this appears to be a battle on many fronts - these forums / Amazon reviews / RTB / Netgear's "support" / even twitter. 

       

      It is a little amazing the lengths people will go to defend a company that's sold a £360 product that doesn't work. I'm sure they're working jolly hard to fix it, but I (and others on this thread) are still out of pocket with only a couple of expensive paperweights to show for it.

      • peteytesting's avatar
        peteytesting
        Hero
        Mar 23, 2017
        RickDangerous wrote:

         

         

        It is a little amazing the lengths people will go to defend a company that's sold a £360 product that doesn't work. I'm sure they're working jolly hard to fix it, but I (and others on this thread) are still out of pocket with only a couple of expensive paperweights to show for it.

         

        and as long as you keep saying it doesnt work you are going to get no where as many ppl are quite happy with the orbi and it works exactly as advertised , in fact here it works great and has since day 1 and is by far the best wifi i have ever had and i have had literally hunderds on routers in testing , the issue is it doesnt work for you and you have a choice to wait it out or take it back

    • Anonymous's avatar
      Anonymous
      Mar 23, 2017

      This is not true.  If it's verified buyer reviews, it's all legit.  Please stop making up "fake review crap:".