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Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
peteytesting wrote:but thats the thing here for many it does work as advertised and does an exceptional job of its main claim to fame and thats whole home wifi
if you want to make an impact return it as im sure the number of returns would and will make a greater statement than "fake news" on amazon
People should only post what's true. There's nothing fake about I, or anyone else on this thread who's had problems, posting a negative review about their experience with the product. I'm fairly sure it has more impact than posting on a forum, and I think people who are unhappy should both post a negative review and return the product.
I notice that those people who have posted negative reviews on Amazon's UK site are receiving almost instant replies from the Netgear support team asking them to email with a link to the negative review. I haven't seen much participation or engagement from Netgear to my other attempts to contact them.
you mis understand me , any review or post on amazon is seen as fake news as its just not a great place to read or rely on anything as its abused by all sorts , its a waste of time posting on amazon for that reason
you can pin your hopes on someone answering at amazon , but it will hardly get things moving any faster as i can assure you they know the issues , its how to fix them that is the issue
It's really not (and Netgear clearly don't think so given the speed at which they're addressing negative reviews), but I'm not sure this is the place to talk about it. As for pinning my hopes on Amazon, this appears to be a battle on many fronts - these forums / Amazon reviews / RTB / Netgear's "support" / even twitter.
It is a little amazing the lengths people will go to defend a company that's sold a £360 product that doesn't work. I'm sure they're working jolly hard to fix it, but I (and others on this thread) are still out of pocket with only a couple of expensive paperweights to show for it.
RickDangerous wrote:It is a little amazing the lengths people will go to defend a company that's sold a £360 product that doesn't work. I'm sure they're working jolly hard to fix it, but I (and others on this thread) are still out of pocket with only a couple of expensive paperweights to show for it.
and as long as you keep saying it doesnt work you are going to get no where as many ppl are quite happy with the orbi and it works exactly as advertised , in fact here it works great and has since day 1 and is by far the best wifi i have ever had and i have had literally hunderds on routers in testing , the issue is it doesnt work for you and you have a choice to wait it out or take it back
You've lost me. People shouldn't report that the product doesn't work as advertised if it works for other people? That makes no sense.
Anyway, enough:
- my setup suffers from sporadic connection failures
- other people are reporting on both this forum and Amazon that their setup suffers from sporadic connection failures
- Netgear haven't provided a solution to these problems
- other people are reporting their setup works just fine
You pays your money, you takes your choice. I expect better for £360, but everyone's free to make whatever purchase decision they like.
This is not true. If it's verified buyer reviews, it's all legit. Please stop making up "fake review crap:".
@killabandit wrote:This is not true. If it's verified buyer reviews, it's all legit. Please stop making up "fake review crap:".
maybe you should read
http://hotair.com/archives/2016/11/28/forget-fake-news-amazon-is-fighting-fake-reviews/
No, maybe you should read. Verified buyers means Amazon proved they purchased the monitor from them. They aren't fake. Please stop with your spamming of threads. Do you work for netgear or something and just love their products?