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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 29, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

RickDangerous's avatar
RickDangerous
Star
Mar 23, 2017
peteytesting wrote:

seeing as no one not even netgear has ventured into this distributed wireless world before its a steep learning curve for all manufactures and no one has background knowledge to look back on for this technology , so its baby steps and yes bugs along the way

 

I hear you, but its simply not acceptable for Netgear to sell a £360 product (in the UK at least) that does not function as advertised.

 

For what it's worth I think folks who've had a bad experience (like me) should start posting negative Amazon reviews, as I think that'll get them moving a little bit quicker on finding a solution.

Retired_Member's avatar
Retired_Member
Mar 23, 2017

Yep, negative Amazon review already done. :)