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Forum Discussion
mtuhoop24
Oct 29, 2016Guide
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
peteytesting
Mar 23, 2017Hero
PatG25 wrote:Mesh networks in the residential markets are new. But a router / Wifi box connected to a modem is certainly not new. That piece should work flawlessly. I would have expected issues with the connection to remote Orbis but not having the main one just stop working.
the router does , i havnt seen many complaining about Internet connectivity issues with the router , most issues are related to clients and their interoperability with the way these distributed wireless systems work
PatG25
Mar 23, 2017Star
peteytesting wrote:
PatG25 wrote:Mesh networks in the residential markets are new. But a router / Wifi box connected to a modem is certainly not new. That piece should work flawlessly. I would have expected issues with the connection to remote Orbis but not having the main one just stop working.
the router does , i havnt seen many complaining about Internet connectivity issues with the router , most issues are related to clients and their interoperability with the way these distributed wireless systems work
Actually, that's where my problem is. Modem going to router; then one connection hardwired to a PC. When i t goes down EVERYTHING goes down even the hardwired PC.