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Forum Discussion
mtuhoop24
Oct 29, 2016Guide
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
- Jul 11, 2017
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
jleecloak1
Mar 24, 2017Apprentice
It's most definitely the Orbi having the WiFi issues. I have never had that issue with a router. My PS4, Tivo, Samsung Galaxy. Almost any device connected to wifi would just suddenly lose connection and I have to toggle the wifi on my android device to connect back to the network. This is very frustrating. I noticed this on the second day that had the Orbi setup. I can't believe we don't have a firmware to fix this yet. Maybe the ethernet backhaul would fix this issue. If we were to ever get that. The disconnecting issue is huge IMO this needs to be fixed asap. You can't do any competitive online gaming with this going on.
st_shaw
Mar 24, 2017Master
No issues here. Seven days of logs since FW update, with zero disconnects or logged error messages. AP mode.