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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

nizmoz's avatar
nizmoz
Apprentice
Mar 25, 2017

Agreed.  I see at least 4 people here that seem to be causing the issues.  I came here looking to fix my orbi disconnecting and not see bickering back and forth.

st_shaw's avatar
st_shaw
Master
Mar 25, 2017

 

killabandit appears to be gone now.

  • nizmoz's avatar
    nizmoz
    Apprentice
    Mar 25, 2017

    Yeah, thanks to a few people running him off here.  Sad we lost a member that was helping the community.  You would have thought people would be more mature here.

    • peteytesting's avatar
      peteytesting
      Hero
      Mar 25, 2017

      an example of my logs shows

       

      [Internet connected] IP address: 192.168.1.4, Sunday, March 26, 2017 01:37:38

       

      [Internet connected] IP address: 192.168.1.4, Saturday, March 25, 2017 14:37:38
      [Internet connected] IP address: 192.168.1.4, Saturday, March 25, 2017 02:37:39

       

      [Internet connected] IP address: 192.168.1.4, Friday, March 24, 2017 14:37:38
      [Internet connected] IP address: 192.168.1.4, Friday, March 24, 2017 02:37:38

       

      [Internet connected] IP address: 192.168.1.4, Thursday, March 23, 2017 14:37:37
      [Internet connected] IP address: 192.168.1.4, Thursday, March 23, 2017 02:37:37

       

      [Internet connected] IP address: 192.168.1.4, Wednesday, March 22, 2017 14:37:38
      [Internet connected] IP address: 192.168.1.4, Wednesday, March 22, 2017 02:37:37

       

      [Internet connected] IP address: 192.168.1.4, Tuesday, March 21, 2017 14:37:37
      [Internet connected] IP address: 192.168.1.4, Tuesday, March 21, 2017 02:37:38

       

      [Internet connected] IP address: 192.168.1.4, Monday, March 20, 2017 14:37:37
      [Internet connected] IP address: 192.168.1.4, Monday, March 20, 2017 02:37:37

       

      [Internet connected] IP address: 192.168.1.4, Sunday, March 19, 2017 14:37:38
      [Internet connected] IP address: 192.168.1.4, Sunday, March 19, 2017 02:37:37

       

      [Internet connected] IP address: 192.168.1.4, Saturday, March 18, 2017 14:37:37
      [Internet disconnected] Saturday, March 18, 2017 14:37:25
      [Internet connected] IP address: 192.168.1.4, Saturday, March 18, 2017 14:36:49
      [Internet disconnected] Saturday, March 18, 2017 14:36:34

       

      so it should be clear to most that my upstream dchp server is just repooling my ip address for the orbi every 12 hours and this is normal , i have my orbi in ap mode connected to an asus router

       

      so apart from that and some weirdness last saturday i have little in the way of drop outs

       

      if others post their logs we may be able to see similar patterns

      • st_shaw's avatar
        st_shaw
        Master
        Mar 25, 2017

        Here is my log.  Nothing but time synch and admin logins since I updated to the new firmware last Friday. This is in AP mode.

         

        [admin login] from source 10.0.0.41, Saturday, March 25, 2017 13:49:50
[admin login] from source 10.0.0.41, Saturday, March 25, 2017 12:45:36
[Time synchronized with NTP server] Friday, March 24, 2017 19:16:56
[admin login] from source 10.0.0.41, Friday, March 24, 2017 16:50:21
[remote login] from source 192.168.1.13, Friday, March 24, 2017 08:42:09
[Time synchronized with NTP server] Thursday, March 23, 2017 19:16:55
[Time synchronized with NTP server] Wednesday, March 22, 2017 19:16:54
[remote login] from source 192.168.1.13, Wednesday, March 22, 2017 12:58:32
[Time synchronized with NTP server] Tuesday, March 21, 2017 19:16:53
[admin login] from source 10.0.0.41, Tuesday, March 21, 2017 08:32:17
[Time synchronized with NTP server] Monday, March 20, 2017 19:16:52
[remote login] from source 192.168.1.13, Monday, March 20, 2017 13:21:22
[Time synchronized with NTP server] Sunday, March 19, 2017 19:16:03
[admin login] from source 10.0.0.41, Sunday, March 19, 2017 07:43:05
[admin login] from source 10.0.0.41, Saturday, March 18, 2017 15:34:58
[admin login] from source 10.0.0.41, Friday, March 17, 2017 19:51:46
[admin login] from source 10.0.0.41, Friday, March 17, 2017 19:18:44
[Time synchronized with NTP server] Friday, March 17, 2017 19:16:01
[Initialized, firmware version: V1.8.0.6] Friday, March 17, 2017 19:15:59
    • peteytesting's avatar
      peteytesting
      Hero
      Mar 26, 2017
      nizmoz wrote:

      helping the community. 

       

       

       part of the community is abiding by the community / forum  rules

       

       

      • jleecloak1's avatar
        jleecloak1
        Apprentice
        Mar 26, 2017

        I'm going to have to put my ASUS router back online because the Orbi is just not stable at all. This product should have been tested for quality well before releasing it to the mainstream. I am very disappointed.