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Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
I'd like to add my name to the list of people affected by Internet disconnects.
I only seem to have started with the issue in the last week; had the system for nearly a month.
If I turn off my satellite unit, things seem to work fine.
I've been through all of the posts and taken advice on choosing wireless channels, MTU etc
Currently waiting for my device to factory default reset and start over.
Mine also loses connection at random. There is no modem, it is hooked up directly to the wall outlet (it is a fiber connecton). Orbi will work perfectly for awhile and then the main router will burn solid magenta. Spent hours on the phone with 2-3 people from tech support. Did everything from making sure firmware was up to date, reboot, reset, wipe to factory settings, check all networking settings and the bandaid fix was to use a static IP instead of DHCP. This worked for 2 weeks and it went straight back to burning solid magenta with no connection. Called back and they are sending me a replacement. But of couarse I have to pay for shipping AND be without wifi for a period of time while they send me another via ground shipping. This entire situation pizzes me off to be honest. For the money spent on this system to have to endure the subpar support and faulty equipment is insane. If it were not for the amount of money spent on this equipment I would have put it in a box, sh!t in it, and sent it back to netgear.