NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

thor17usa's avatar
thor17usa
Guide
Apr 28, 2017

I've been having constant disconnects from the Internet also since installing the Orbi 2-unit kit 2 weeks ago. I've tried reverting to old firmware version, adjusting various wifi settings one by one and continued to have random Internet disconnects. One of the recent settings adjustments I made was to turn OFF QoS for both the 2.4 and 5 Ghz bands. You can reach this from the Advanced Tab -> Setup -> QoS Setup. On the WMM Tab, uncheck both boxes and save the settings. You may want to reboot the router one last time. Honestly, I don't remember if I did that step.

So far the unit has been stable since making this one change, so worth a try if you have not already done so.