Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...

Troubleshooting

DarrenM
Jul 11, 2017
Hello Everyone

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

http://www.netgear.com/support/contact.aspx

Thanks

DarrenM

abouthere

Tutor

Apr 28, 2017

Thanks for this. I haven't tried that yet. Be interested to see if it addresses drops.

In addition, I've ordered a Netgear VDSL modem. Currently have BT Openreach modem which the Orbi Router was connected to.

I want to see if having the Netgear VDSL modem will improve my line speed, although I have read somewhere about BT matching Openreach boxes to cabinets...

If the QoS uncheck does nothing for me, I'm tempted to put Orbi in AP mode and move routing to the aforementioned VDSL / modem combo

jleecloak1
Apprentice
Apr 28, 2017
To the post that mentioned turning off ipv6 made the connection stable. The ipv6 was disabled by default so I know this isn't going to fix anything.

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Orbi loosing Internet Connection