NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi loosing Internet Connection
Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Hello Everyone
We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.
https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18
If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.
http://www.netgear.com/support/contact.aspx
Thanks
DarrenM
....still having trouble after upgrading to firmware V1.9.1.12
Brand new Orbi with one satellite and latest firmware, installed on Saturday. Coverage seems good, but here's my problem:
- iPhone doesn't automatically connect from out of coverage (e.g. outside) to inside. Even inside I noticed that sometimes it doesn't connect to WiFi
- Amazon Echo unit (literally sitting 3ft from the router) randomly disconnects
Internet connectivity is fine. It's just connecting to Orbi. Is this part of the problem described here?
Check the QoS settings under the Advanced tab and see if WMM is enabled. If it is, disable it and reboot the router. Then see if you continue to have issues to connectivity. My Orbi has been rock solid since turning this feature off.
New Orbi- upgraded to latest firmware and renamed the network. Attached all my devices (4 rokus, Sonos, 3 nestcams, iPad 2 iPhones and two macbooks). Within a day I began to lose internet connection. Had to reboot modem and router repeatedly. So, I reset the router and satellite to factory defaults yesterday with nothing connected except macbooks and iPhones and iPad. So far no problems for a day and a half. Later today I will change the network name from the default name to my chosen network name, which means rokus and nestcams will reconnect as they recognize the network. That should cause me to have the lost internet problem again. If it does I will take thor7usa's advice and disable WMM (I checked and currently it is enabled). If I continue to have the problem, the Orbi gets returned!!