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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

riccto's avatar
riccto
Initiate
May 01, 2017

I might have a solution:

 

All the iPads in my house regularly lost Wi-Fi connectivity after installing an Orbi RBR50 (prev and new firmware) and satellite.

 

I went back to my old system and the disconnection issue went away.

 

I tried a variety of settings on the Orbis with ongoing iPad disconnections BUT when...

 

I reenabled the Orbis and disabled WPA2 security (in fact disabled all security) the iPads stayed on line.

I changed the security to WEP/WPA2 and so far the iPads have stayed on line.

 

Could someone else try this and see how they go?

 

rt