Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week. 3 time now it has lost all connection to the internet. I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...

Troubleshooting

DarrenM
Jul 11, 2017
Hello Everyone

We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

http://www.netgear.com/support/contact.aspx

Thanks

DarrenM

Malik2k1

Star

May 12, 2017

So looks like my packet loss problems are still around. It's quite annoying that I can't game online with the Orbi acting the way it is. My consoles are all wired and when packet loss occurs I lose connection altogether on the consoles and on my phone...

I really hope netgear gets a stable firmware out soon. Maybe possibly rolling everyone back to the last firmware?

Disappointed to say the least... :(

jleecloak1
Apprentice
May 12, 2017
I feel your pain this has been a problem with me on every firmware since owning the Orbi.

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Orbi loosing Internet Connection