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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

jleecloak1's avatar
jleecloak1
Apprentice
May 12, 2017

I agree, even in AP mode it disconnects on wired connections. The Orbi has to be shut off from your network period. This product wasn't ready and we should demand it be fixed or be refunded for a faulty product.

JMU1998's avatar
JMU1998
Luminary
May 13, 2017

I have it in AP mode and wired connection drops for a second about 2 to 3 times a day but only for a second very annoying.