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Forum Discussion

mtuhoop24's avatar
mtuhoop24
Guide
Oct 30, 2016
Solved

Orbi loosing Internet Connection

Hello - I have had my Orbi installed for less than a week.  3 time now it has lost all connection to the internet.  I have to reboot, unplug, both the Orbi and my modem multiple time before I can get...
Troubleshooting
  • DarrenM's avatar
    DarrenM
    Jul 11, 2017

    Hello Everyone

     

    We have release firmware version 1.12.0.18 this firmware has fixes for disconnects and many more I posted the release notes below.

     

    https://kb.netgear.com/000044171/RBR50-Firmware-Version-1-12-0-18

     

    If you are still having issues after updating your Orbi unit you may want to factory reset the Orbi and test again. If you are still having disconnect issues or other issues with this firmware please create a new thread or contact our support team.

     

    http://www.netgear.com/support/contact.aspx

     

    Thanks

    DarrenM

Mike734's avatar
Mike734
Star
Jun 15, 2017
I came here to find an answer to the same problem. I had a great connection until suddenly I didn't. My PC would not find the web page. Windows diagnostics returned a problem with the DNS servers. Apple safari said the server couldn't be found.

I finally realized the problems started when I attached an old router to a LAN port to help distribute the internet to my home theater. Turns out I had neglected to set an IP to the router (now switch). I think the router was fighting for 192.168.1.1 spot. Anyway, I gave it a fixed IP and haven't had a problem since.
jleecloak1's avatar
jleecloak1
Apprentice
Jun 15, 2017

Did you ever try logging into the router? Whenever there is an ip conflict like that it usually disrupts the network and causes your network to disconnect all devices. Another way to tell is when you log into the router it shows the login interface for another router using the same ip.