NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi loosing Internet Connection
I know this topic has been drug through the mudd! I’m thinking the system is overkill because it’s in my 5th wheel. Which is 40ft total. And the satellite is about 20ft from the base. It’s hard to say...
Has anyone checked this out?
https://wikidevi.com/wiki/List_of_DOCSIS_Cable_Modems
Specifically this: https://wikidevi.com/wiki/Netgear_Orbi_Cable_Router_(CBR40)
For this thread, it may not be the exact model, but could it be that several Orbi devices are based on the Intel Puma chipset and therefore have these known problems? If that's the case, get it replaced, there is NO fix for this yet, even if Netgear or Comcast state there's a firmware fix for it. I just went through another similar thread and saw it's still not resolved... Hope this helps!
I do have the CBR40 and it doesn't have the same issues as the modems that began with the problems. It's Puma 7 based.
It's recommended that if users are experiencing problems and they do have a Puma 6 modem which is mostly a Puma 6 issue, to check into getting a Broadcom based modem. List of good un-effected working modems are here:
https://badmodems.com/Forum/viewforum.php?f=9&sid=3e1420711f5b33f5ff0c4ad1c670a11b
NGs newer CM 1000/1100 series are Broadcom based.