NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jwm4's avatar
jwm4
Aspirant
Nov 02, 2016

Orbi loses WAN internet connectivity and Renew Lease restores connectivity

Hi everyone.  My Orbi lost its internet connectivity, and I clicked on Renew Lease for the WAN connection and it got connectivity back.  Is there any way to configure the Orbi so that it does this au...
Troubleshooting
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Nov 04, 2016

Hello jwm4

 

Welcome to the community!

 

If your ISP is Cable, access the admin page and then under Internet Setup select Use Computer MAC Address.

If your ISP is DSL, look for connection mode and set it to Always On. 

Do not forget to Apply the changes and observe your connection. 

  • loomis1975's avatar
    loomis1975
    Luminary
    Nov 04, 2016

    I wouldn't think there are very many if any Cable ISPs that would still disconnect you randomly if they detected a router Mac Address.  That was the purpose of cloning the computers mac address.

     

    Is this a work around for some other issue now? Like the MAC addresses of the Orbi are too new or something that the ISPs are unsure of and think its a threat?

    • jwm4's avatar
      jwm4
      Aspirant
      Nov 04, 2016

      Hi ElaineM.  I am on cable (specifically Cablevision/Optimum using an Arris TM822 cable modem).  I am trying the "Use Computer MAC Address" now; it seems like it is worth a shot.  With that said, I agree with loomis1975 like it would be very odd if it does work.  Anyway, I will see if the network seems to be more reliable this way.

      • peteytesting's avatar
        peteytesting
        Hero
        Nov 04, 2016

        its not odd at all , its just some isp's only allow 1 mac address to be registered on their system , which is fine and you have 2 choices

         

        ether

         

        clone the mac address of the previous device that was connected to the cable modem

         

        or

         

        switch of the cable modem for a period of time until the current ip lease time expires and then turn the cable modem back on with only the router connected to the cable modem and all other devices connected behind the router

         

        ----------------------

         

        in some cases the isp specifically registers the mac address of cable modem its self and in this case you have to spoof the actual wan mac address of the cable modem onto the router wan interface

         

        ----------------------------

         

        the reason some isp's do this is to stop the end user connecting multiple devices to its network and saves the having and paying for such a big subnet for its client base to connect to , eg cost saving measure

         

        pete