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Forum Discussion
ORBI LOSES/DROPS INTERNET CONNECTION
RBR50 keeps losing internet connection. All devices are conntected to the orbi WiFi but there is no internet connection. The internet connection is dropped mulitple times per day. I currently have...
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Any network switches in the mix? Mfr and model# of the switch being used.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
NG doesn't send out debug FW. Can join up for this:
If you having continued issues, you can phone contact NG support and ask for additional help and information. Ask for an RMA if you feel the system is faulty.
revangel wrote:
Latest firmware 2.1.4.16, 1 RBR50+2 RBS50 satellites: one satellite wired connected (backhaul) and another less than 30 feet from router. The connection drops 5-7 times a day. Can Netgear send me a debug firmaware package so they can better analyze the issue? I tried the suggested setup (fixed a channel, disabled some options, etc) but I got the same results. 2 months ago I had no issues and now Orbi is consistently dropping connection to internet.
My modem: ARRIS BGW210-700 (ATT Fiber 1000 MBPS)